EcentualBox is a UK-based independent online retailer offering a carefully curated selection of premium fragrances, beauty products, skincare, haircare, and pet care essentials.
EcentualBox is a trading name of ECENTRA LIMITED, a private limited company registered in England and Wales (Company Number: 16867429).
We operate exclusively within the United Kingdom and serve customers nationwide through our e-commerce platform.
Business Location
Our company is registered at:
7a Avon Road
Charfield
Wotton-under-Edge
GL12 8TT
United Kingdom
This location functions as our registered office and operational warehouse facility.
We do not operate a walk-in retail store and do not sell products in person at this address. All orders are placed online and shipped directly to customers.
Our Mission
Our mission is to make premium fragrance and personal care products more accessible while maintaining high standards of authenticity, service quality, and operational transparency.
Our core values include:
• Transparency
• Customer satisfaction
• Secure transactions
• Reliable UK delivery
• Long-term customer trust
We believe self-care is more than a routine — it’s a lifestyle.
Our Business Operations
EcentualBox operates as an online-only retail business within the United Kingdom.
All products displayed on our website are physically held in stock and dispatched from our UK-based fulfilment facility. We do not operate as a third-party marketplace, and we do not engage in anonymous dropshipping.
Orders are processed internally and shipped directly to customers from within the UK.
Our registered office address is used strictly for statutory and administrative correspondence. It is not a retail storefront or public collection point.
Product Sourcing & Wholesale Verification
EcentualBox sources inventory from authorised UK and EU wholesale distributors operating within regulated commercial supply chains.
All suppliers are VAT-registered businesses. Products are purchased through legitimate wholesale channels in compliance with UK resale laws.
We retain official purchase invoices and supplier documentation for all inventory. Documentation can be provided to platform compliance teams or regulatory authorities if required for verification purposes.
All products sold on our website are:
• 100% genuine
• Brand new and unused
• Supplied in original manufacturer packaging
• Stored and dispatched from the United Kingdom
We do not sell counterfeit, imitation, replica, or altered goods under any circumstances.
Brand Relationship Disclosure
EcentualBox is an independent retailer.
We are not the manufacturer or brand owner unless explicitly stated. Products are purchased through authorised wholesale distribution networks and resold in accordance with UK first-sale doctrine and applicable trademark laws.
All trademarks, brand names, and logos remain the property of their respective owners and are used solely to identify genuine products offered for resale.
For complete details regarding brand usage and trademark ownership, please read our Brand & Trademark Disclaimer.
Why Our Prices May Differ
As an independent online retailer operating without traditional high-street retail overheads, we are able to offer competitive pricing to UK customers.
Our inventory may include:
• Distributor overstock
• End-of-line stock
• Promotional wholesale purchases
• Parallel imports lawfully resold within the UK
Price differences do not indicate differences in authenticity or product quality.
Authenticity Guarantee
We stand behind the authenticity of every product sold.
If any product purchased from EcentualBox is proven to be non-authentic by the relevant brand owner or authorised representative, we will:
• Provide a full refund
• Cover reasonable return shipping costs
• Conduct an immediate supplier review
Customer trust and compliance with UK trading standards are fundamental to our business.
Learn more on our Authenticity Guarantee page.
Multi-Channel Retail Operations
In addition to our official website, EcentualBox also operates on established UK e-commerce marketplaces, including eBay and OnBuy.
Our business registration details, fulfilment processes, and customer service standards remain consistent across all platforms.
Operating across multiple recognised marketplaces reflects our commitment to transparency, compliance, and long-term retail operations within the United Kingdom.
Delivery Information
• Same business day dispatch (where applicable)
• UK delivery: typically 1–2 business days
• Tracking information provided once shipped
• Address changes must be requested within 24 hours
• Reshipping fees may apply if delivery fails due to incorrect address details
Full details are available in our Shipping Policy.
Returns & Refunds
• 30-day return policy on eligible items
• Items must be unused and in original condition
• Refunds processed within 10 business days of receiving returned goods
• Exchanges available where applicable
• Consumers are protected under UK consumer regulations
Full details are available in our Refund Policy.
Secure Shopping
All transactions on EcentualBox are protected by SSL encryption technology.
Payments are processed through secure, industry-compliant payment gateways to safeguard customer information.
Learn more on our Secure Checkout page.
Privacy & Data Protection
EcentualBox complies with UK GDPR and applicable data protection laws.
Customer data is processed securely for order fulfilment, customer support, and (where consent is provided) marketing communications.
We do not sell or distribute personal information to third parties.
Please refer to our Privacy Policy for full details.
Company Information
EcentualBox
A trading name of ECENTRA LIMITED
Company Number: 16867429
Registered Office:
7a Avon Road
Charfield
Wotton-under-Edge
GL12 8TT
United Kingdom
Customer Support Email:
help@ecentualbox.com
Phone:
+44 7476 549709
Opening Hours: Monday – Sunday, 10:00 AM – 5:00 PM (UK Time)
Legal & Store Policies
• Terms of Service
•
Privacy Policy
•
Refund Policy
• Shipping Policy
• Brand & Trademark Disclaimer
Thank You for Choosing EcentualBox
We are committed to providing genuine branded products, secure online shopping, and reliable UK delivery through one trusted platform.
Reliable products. Secure shopping. Professional service.
For assistance, please visit our Contact Us page or email at help@ecentualbox.com.