Terms of service

1. Overview

Welcome to EcentualBox. The terms “we”, “us”, and “our” refer to EcentualBox, a UK-based online retailer.

We operate this online store via Shopify, offering perfumes, beauty products, skincare, haircare, and pet care products within the United Kingdom and internationally.

All products sold on our website are genuine retail products supplied through legitimate distribution channels.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these terms, you should not use our website.

2. Company Information

EcentualBox
Operated by: ECENTRA LIMITED
Company number: 16867429
Address: 7a Avon Road Charfield Wotton-under-Edge GL12 8TT, United Kingdom
Email: help@ecentualbox.com
Phone: +44 7476 549709

3. Eligibility & Account Responsibility

By using our website, you confirm that:

  • You are at least the age of majority in your country of residence.

  • You provide accurate and complete information when placing an order.

  • You will not use our products for unlawful purposes.

You are responsible for maintaining the confidentiality of your account and order information and for ensuring that your account details remain accurate.

4. Orders & Acceptance

All orders placed through our website constitute an offer to purchase.

An order is not accepted until you receive an order confirmation email. We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased per customer.

  • Request additional verification where necessary for fraud prevention or security purposes.

If payment has been taken for a cancelled order, a full refund will be issued to the original payment method.

5. Cancellations

Orders may be cancelled before dispatch. Once dispatched, cancellations must follow the procedures outlined in our Refund Policy and applicable UK consumer law.

6. Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable.

Accepted payment methods are shown at checkout and may include:

  • Credit and debit cards

  • Shopify Payments

  • Other secure payment options available at checkout

All transactions are processed through secure, encrypted, PCI-compliant payment gateways. We do not store full payment card details on our servers.

Prices, promotions, and product availability may change without notice. Final pricing is confirmed at checkout.

Customers are responsible for providing accurate billing and shipping information.

7. Shipping & Delivery

We aim to dispatch orders within 1 working day.

  • UK Delivery: Typically 1–2 working days

Delivery timeframes are estimates and may be affected by courier services or customs authorities. We are not responsible for delays outside our reasonable control.

For further information on Shipping & Delivery, please visit: https://ecentualbox.com/policies/shipping-policy

8. Returns & Refunds

We offer a 30-day return policy in accordance with UK consumer law.

Returned items must be unused, unopened, and in resalable condition. Hygiene seals (where applicable) must remain intact.

Refunds are processed within 10 business days of receiving returned goods and will be issued to the original payment method.

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

For further information on Returns & Refunds, please visit: https://ecentualbox.com/policies/refund-policy

9. Product Information & Authenticity

We aim to provide accurate descriptions and images of all products.

Please note:

  • Product colours may vary slightly due to device display settings.

  • Packaging may change from time to time by the manufacturer.

  • Availability may change without notice.

All trademarks, brand names, and product images remain the property of their respective owners.

EcentualBox is an independent retailer and is not affiliated with, endorsed by, or authorised by the brand owners unless explicitly stated.

Nothing in this section affects your statutory rights under UK consumer law.

For further information on Product Information & Authenticity, please visit: https://ecentualbox.com/pages/authenticity-guarantee

10. Limitation of Liability

To the maximum extent permitted by law, EcentualBox shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or business opportunities

  • Website interruptions beyond our reasonable control

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

11. Intellectual Property

All content on this website — including text, graphics, logos, images, layout, and design — is the property of EcentualBox or licensed for use.

Unauthorised reproduction, distribution, or commercial use is strictly prohibited.

All third-party trademarks and brand names remain the property of their respective owners and are used solely for identification purposes.

12. Third-Party Services

This store is powered by Shopify, which provides secure hosting and payment infrastructure.

We are not responsible for the content, policies, or practices of third-party websites linked from our store.

13. Privacy & Cookies

Your personal data is processed in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information under UK GDPR.

Cookies are used to ensure website functionality and enhance user experience.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of any revised terms.

16. Right to Refuse Service

We reserve the right to refuse service, cancel transactions, or restrict access where misuse, abuse, suspected fraudulent activity, or violation of these Terms is identified.

17. Contact Information

For questions regarding these Terms of Service, please contact:

EcentualBox
Address: 7a Avon Road, Charfield, Wotton-under-Edge GL12 8TT, United Kingdom
Email: help@ecentualbox.com
Phone: +44 7476 549709