Refund policy

Return & Refund Policy – EcentualBox (UK)

Return Window
You may return eligible items within 30 days of delivery for a full refund.

Return Costs

  • Return shipping is free within the UK.

  • A prepaid return label will be provided once your return request is approved.

Eligibility Conditions
To qualify for a return:
✔ Items must be unused and unopened
✔ Products must be in original packaging
✔ All seals, shrink wrap, and protective material must be intact

Items not eligible for return unless faulty:

  • Opened perfumes and fragrances

  • Opened beauty/personal care products

  • Gift cards

  • Custom or final sale items

Faulty or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately at help@ecentualbox.com. We will assess and arrange a replacement or refund in accordance with UK consumer law.

How to Return

  1. Email help@ecentualbox.com with your order number and reason for return.

  2. We will provide a prepaid return label.

  3. Package the item securely and send it back using the provided return label.

Refund Processing
Refunds will be issued to your original payment method within 10 business days after receiving the returned item.

Exchanges
Exchanges are accepted by returning the original item and placing a new order.

Policy applies to UK customers.