We aim to dispatch orders quickly from the UK. Most orders are delivered within 1–2 business days. Delivery times may vary slightly depending on your location and courier schedules.

Yes. At EcentualBox, we only sell genuine and authentic products sourced from trusted suppliers. We do not deal in counterfeit or imitation goods.

Yes. We offer 30-day free returns on eligible items. Products must be unused and in their original condition and packaging.

Due to hygiene and safety regulations, opened or used perfumes, skincare, haircare, and beauty products cannot be returned unless faulty or damaged upon delivery.

If your item arrives damaged:

• Take clear photos of the packaging and product


• Contact us within 48 hours of delivery


• Include your order number in the message

Our support team will assist you promptly.

Yes. All pet care items are stored and packaged carefully to ensure they arrive in safe and usable condition.

Once your order is dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

For wholesale, partnership, or bulk purchase enquiries, please select “Wholesale / Partnership” in the contact form and provide relevant details.

Yes. All transactions and personal information are protected by Shopify’s secure infrastructure and SSL encryption. We only collect the information necessary to process your order.